Refund & Cancellation Policy

This policy applies to paid consulting engagements booked with RebootPath Software Consulting Co., Ltd. after you receive a written fee quote or statement of work. It incorporates market-consistent distance-selling rules under Taiwan’s Consumer Protection Act (消費者保護法); specific windows below are proposed, pending business confirmation where not yet signed in your contract.

Business contact

RebootPath Software Consulting Co., Ltd.
UBN: 34462851 · Representative: Wei-Lin Huang
No. 35, Chongqing North Road, Datong District, Taipei City, 103, Taiwan
info@rebootpath.digital · +886-2-0000-2203

Seven-day withdrawal (distance contracts)

For consulting contracts concluded remotely without face-to-face negotiation, you may withdraw within seven days of receiving the signed agreement, provided no substantial service has begun with your express consent. To withdraw, email info@rebootpath.digital with your name, contract date, and UBN reference.

After work has started

Once we begin billable review, debugging, or implementation under your written approval, fees for completed milestones are non-refundable. Partial refunds for unused prepaid milestones may be issued at our discretion if you cancel future phases in writing.

Deposits and scheduling

Deposits stated in the SOW secure calendar capacity. Deposits are refundable if we cancel the engagement; they are otherwise credited toward the first invoice unless the SOW says otherwise.

No-shows and rescheduling

Missed sessions without twenty-four hours’ notice may be billed at the hourly rate in your SOW. Rescheduling is free when requested in advance and a mutually available slot exists.

How refunds are paid

Approved refunds return to the original payment method within fourteen business days where banking rules allow.

Disputes

Contact us first at info@rebootpath.digital. Consumers in Taiwan may also use approved dispute channels under the Consumer Protection Act.

Last updated: 26 October 2026.